Shipping and Return Policy

Enjoy shopping with the return policy features below:

First: Shipping Policy

At Al Diwaniya Omani Sweets, we strive to deliver your orders with the highest quality and as quickly as possible, as follows:

Orders are prepared and shipped within a period ranging from one day to two days, and this varies depending on the customer’s location and the selected shipping method.

Orders are delivered through approved shipping companies, and the customer is provided with shipping information after order confirmation.

Al Diwaniya Omani Sweets bears responsibility for the order until it is handed over to the shipping company and does not bear any delay resulting from the shipping company after the order has been delivered to it.

In the event of any delay or problem in shipping, please contact us through the official communication channels.

Second: Return and Exchange Policy

Due to the nature of Al Diwaniya Omani Sweets products, which are considered food products that are perishable after a short period of time, we would like to inform you of the following:

Food products may not be returned or exchanged after the completion of the purchase process or receipt of the order.

Requests for return or exchange are not accepted for any reason, in order to preserve product safety and quality and to ensure public health.

Completion of the purchase process through Al Diwaniya Omani Sweets website is considered an explicit approval by the customer of this policy.

Third: Exceptional Cases

Despite the foregoing, the following cases may be considered only:

In the event that the product arrives damaged or not matching the order as a result of an error on our part or during the shipping process.

The customer must report the issue within 24 hours of receiving the order, attaching clear photos of the product and the condition of the packaging.

After verification, the management of Al Diwaniya Omani Sweets has the right to take the appropriate action, whether by resending the product or providing compensation as it deems appropriate.

Fourth: Communication

For inquiries related to shipping or orders, you may contact us through the official communication channels listed on the website.